Concierge Manager

The Concierge Manager is responsible for fulfilling the tasks of a concierge representative as well as scheduling, training and coaching the concierge staff. A Concierge representative is responsible for taking care of guests that seek a fully organized vacation including,

·         Accurately make all reservations, arrangements and requests for them. 

·         Follow up with the guest before and during their stay. 

·         Gain strong knowledge of the hotel/condominiums and its facilities and services of the surrounding area. 

·         Responsible for making sure all billing is handled accurately and efficiently.

·         Responsible for ensuring that any vendors that are hired are acting in the Resorts best interest and understand exactly what is expected by the guest.

·         Responsible for cancellations as well as collecting payments. 

·         Responsible for printing and preparing registration cards, package vouchers, confirmation letters and other miscellaneous duties.

DETAILS

1.  Working Hours: Vary, seasonal position with possibility of becoming year round.

2.  Wage:  DOE

3.  Seeking a highly motivated, service-minded, courteous, enthusiastic, detail oriented individual. 

4.  Must be well-spoken, an efficient communicator, a good listener, a well-organized quick-thinker and be able to work well under pressure. 

5.  Must be flexible and self-motivated.