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Banquet Manager

The Banquet Manager is responsible for creating a work environment that facilitates the highest level of guest service.  They are the main point of contact for all group leaders while they are on-site. This position is responsible for providing efficient and relevant training to all Conference Services (CS) team members, as well as continuing support throughout each season.  Constant evaluation of the CS team and the Yellowstone Conference Center are a must.  This position serves as the liaison between the Conference Coordinator, the Group Leader, and the Conference Services Team.

·         Communicate weekly with Conference Coordinating team to ensure the best possible group experience.

·         Must attend all scheduled pre-conference meetings with Yellowstone Conference Center groups.

·         Accurate accounting for daily group events and producing group invoices within two days of group’s departure.

·         Maintain constant communication with all group leaders on-site, as well as constant supervision of events in the conference center.

·         Support a cohesive food and beverage team with great communication, problem solving and patience.

·         Strive to achieve 100% guest satisfaction and support the departmental goal of 90% GSS.

·         Committed to meeting or exceeding the departments EBITDA goals

·         Support a constant improvement of overall conference services process.

·         Participate in the development and continued support of the entire department.

DETAILS

1.       Start Winter Seasonal with Potential for Full Time Year Round Status

2.       Wage-DOE

3.       3-5 years relevant experience required.

4.       Familiar with Big Sky Resort and the community recommended.

5.       Outstanding customer service skills required.

6.       Must be detail oriented, as well as possess good communication and interpersonal skills. 

7.       Have knowledge of all office equipment operation, including necessary computer and typing experience.

8.       Extensive knowledge of Outlook, Excel, Access and Microsoft Word required.

9.       Must be able to multi task, be well organized and detail oriented.