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Whiskey Jacks Supervisor

Under direction of Manager cultivates a team environment that provides exceptional customer service, while directing the management team and ensuring all staff members perform at a consistently high level. The Supervisor motivates, instills accountability and achieves results to drive success in the position. He /she assists with all aspects of center operations and floor management, including entertainment, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.

Primary Duties:

To optimize profits by controlling food and beverage cost and production.

To increase guest satisfaction and manage all operational issues ensuring Boyne’s standards of quality and service are met.

To hire, manager and develop restaurant employees.

Major Areas of Responsibility:

Manages full shift responsibilities including all areas of operations, marketing and human resources while ensuring Boyne’s standards of quality and service. Builds sales and controls cost.

Manages shifts which includes; daily decisions making, staff support, guest interaction, scheduling, payroll, planning while upholding standards, product quality and cleanliness.

Manages staffing throughout shift including deciding when employees can check out for the day. Provides employees with positive and negative feedback and takes appropriate action. Performs line checks throughout shift.

Provides direction to employees regarding operational and procedural issues.

Ensures food and beverage quality by maintaining high levels of cleanliness, organization, storage, and sanitation of food and beverage products. 

Prepares for new menu implementations. Trains employees on new menu implementations. Ensures recipe adherence and check ticket times.

Performs checkouts of servers, bartenders and baristas ensuring that all tickets are accounted for, all comps have been signed, and the proper amount of cash and all credit card vouchers are obtained from employees and that the minimum amount of tips has been declared.

Enforces uniform standards. Provides feedback and follow-up.

Supervises FOH and Coffee Shop, ensuring that adequate staffing is maintained and that overtime is minimized. Ensures sales forecasting and schedules reflect desired productivity and match DLC.

Interviews all hourly employees. Manages and schedules a department as required. Ensures proper staffing levels for department and shift. Ensures ongoing development of staff. Implements manpower plan for hourly staffing.

Ensures that proper cash handling procedures are followed. Balances cash on hand with End of Day report, if closing manager. Prepares cash drawers and performs cash drop at end of AM shift. Disburses petty cash as required.
Prepares reports at end of shift, which may include Daily Labor Control, Daily Food Control and Daily Sales.

Order and Account for liquor, wine and beer ensuring company is billed for proper amount. 

Identifies operational opportunities; creates and implements plans to address opportunities. Creates and executes plan for department sales, profit and people development.

Approves all food or beverage comps or promos.

Ensures safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event a guest or employee is injured.

Ensures that proper security procedures are in place to protect employees, guests and company assets, including security of beer walk-in, liquor room and freezer. Pulls items from these areas as required throughout shift.

Job Requirements 

Minimum of 3+ years experience working in a full service restaurant

Bar/Beverage and/ or Dining Room Management/Supervisor experience in a full service restaurant.

Excellent verbal and people development skills

Must be validated on all positions in restaurant operations. 

Qualified Candidates
Please apply with Human Resources and send resumes to bigskyhr@bigskyresort.com

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